Client services
What happens after you press buy.
Everything below is what we actually do, with the timings we actually hold to. If something here goes wrong, write to us and a person answers — not a queue.
01
Delivery
Insured, tracked, and signed for.
- Spain and Portugal
- 1–2 working days · included
- Rest of the EU
- 2–4 working days · included, duties paid
- United Kingdom, Switzerland
- 3–5 working days · included, duties at import
- Rest of world
- 5–8 working days · quoted at checkout
Every parcel is insured for its full value and requires a signature. We send the tracking number the moment the piece leaves the bench.
02
Returns
Fourteen days, no explanation needed.
- Window
- 14 days from delivery
- Condition
- Unworn, with the presentation case and rate card
- Collection
- Arranged by us, at our cost, within the EU
- Refund
- Original payment method, within 5 working days of arrival
If a piece isn't right on the wrist, say so. Sizing a bracelet does not void a return — we expect you to try it on properly.
03
Warranty
Two years on the movement and the case.
- Covered
- Movement faults, rate drift outside tolerance, case and crown
- Not covered
- Impact damage, water ingress past the stated rating, wear
- Turnaround
- 10–15 working days, return postage paid both ways
- After two years
- Servicing quoted before any work begins
Regulation is free for the warranty period. If your watch drifts outside −2 to +4 seconds a day, send it back and we bring it in.
04
Sizing and fitting
Tell us your wrist, we ship it fitted.
- Bracelet sizing
- Free, before dispatch — send your wrist circumference
- Extra links
- Supplied in the case at no charge
- Strap changes
- Quick-release fitted where the case allows
- Engraving
- Case back, up to 30 characters · €40 · adds 3 working days
Not sure of your size? Wrap a strip of paper around your wrist, mark it, measure it flat in millimetres, and send us the number.
Something not answered here?
Write to the bench directly. One working day, every time.
Contact the house